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Getting the most out of Reading Cloud, Junior Librarian and Eclipse
Whether you're a new or experienced user there are many ways in which we can support you to make sure you and your students are getting everything you need from your system.
We're here to provide you with dedicated support and guidance throughout your subscription, every step of the way.
Win a £250 Peters book bundle!
To celebrate World Book Day this month, we're going to be giving away a Peters book bundle worth £250 every week for 6 weeks from the 15th March!
There are 4 primary and 2 secondary bundles up for grabs and books can be chosen for you by Peters professional librarians or you can select them yourself.
All you need to do to enter the draw is fill in this online form once and you'll be entered into each of the prize draws (primary or secondary).
30% discount on Peters resources
Peters discount for Reading Cloud schools!
Did you know Reading Cloud, Junior Librarian and Eclipse subscribers now get an exclusive 30% off the RRP of Peters books* when using offer code RC30?
Peters offer a huge variety of incredible reading and library resources for primary and secondary schools. Plus all their resources are carefully selected and reviewed by professional librarians so you can be sure of quality titles from a diverse range of reputable authors and publishers.
You can access the Peters online bookshop via the button in the management side of Reading Cloud and if you haven't already got a Peters account you can request one via the button below.
*Terms and conditions apply.
Literacy Webinar: watch on demand
We teamed up with GovNet for this expert panel Q&A webinar all about putting literacy first and the importance of reading for pleasure for young people right now.
We were joined by an incredible group of literacy, library and education experts; Christine Lockwood from the UK Literacy Association, Adam Lancaster Senior Librarian, Head of Literacy and Designated Safeguarding Lead at Monk's Walk School, Dawn Woods, Member Development Librarian from the School Library Association and Tricia Adams, Co-Founder All Around Reading.
We hope this session will provide some practical guidance for all those involved with reading in schools today. Recording coming soon!
Customer Resource Hub
The Customer Resource Hub is a dedicated area within our software Support Portal (no log in required) created to help Reading Cloud Schools make the best use of their library system and it includes a range of useful resources including "how to" videos, themed webinars and guidance documents and downloads.
The resource hub includes links to all the recorded customer webinars and accompanying handouts as well.
Customer Support Portal - getting the support you need when you need it
ServiceNow is our customer service portal where you can manage customer service cases, access the latest product updates, helpful documentation and downloadable resources.
Not registered yet?
Please visit https://support.capitasoftware.com/csm and select "Register" at the top of the page and if you have any questions there's a handy support article with guidance there too.
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Contacting our Support Team
You can also reach our support team at the Service Desk on:
Tel: 03330 150 212
Email: capitasoftwaresupport@capita.com
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New and Updated
Instant password re-set functionality now available to ensure quicker access:
Over 600 new or updated knowledgebase articles covering topics like:
You can search for and find all our knowledgebase articles in the Customer Support Portal.
Find out how effective your school library is with our FREE School Library Evaluation Tool
Complete our short evaluation, supported by the School Library Association to find out how your library is performing and what you can do to make realistic improvements.
You can also find out more about using the evaluation tool in our latest webinar Evaluating your School Library for Future Development Planning with Sue Polchow, Reading Cloud Library Adviser.
Catch up on demand here.
Handy Resources
Our resources page is jam-packed full of helpful downloads including library posters & leaflets to get your students on board, slide sets you can tailor to share information to colleagues and students, insightful webinars you can watch and blogs and videos covering a whole range of interesting topics.
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Student Star Reviewer Competition
Set your students a reading and writing challenge that they can do in school or at home with our Student Star Reviewer competition. You can recognise them for their efforts & progress as the winners receive a Star Reviewer Certificate & National Book Token worth £15!
This is a competition exclusively for Reading Cloud schools.
Register to receive our customer newsletters!
Customer Success e-News:
Features helpful insights, articles and tips for getting the most out of your Junior Librarian, Eclipse or Reading Cloud library system.
Reading Cloud e-News updates:
Our regular e-news updates will keep you informed about; system updates, special offers, competitions, new products, upcoming events & webinars and more.
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Summer Term 2021 Help & Support
Take a look at our Summer Term page for additional ideas, helpful content and support.