Whether you're a new or experienced user there are many ways in which we can support you to make sure you and your students are getting everything you need from your system.
We're here to provide you with dedicated support and guidance throughout your subscription, every step of the way.
The Reading Cloud Customer Success team have a way of making everyone feel comfortable during 1:1's and live webinars, giving everyone a voice; never making us feel that a question is daft and actively encouraging new ideas and challenges to make the system even better. I have absolute confidence in them, and through them, in the Reading Cloud solution for our school, which I think provides exceptional value for money.
Annette Jones, Learning Resources Administration Manager, Rougemont School
30% discount on Peters resources
30% Peters discount for Reading Cloud schools!
Did you know Reading Cloud subscribers get an exclusive 30% off the RRP of Peters books* when using offer code RC30?
Peters offer a huge variety of incredible reading and library resources for primary and secondary schools. Plus all their resources are carefully selected and reviewed by professional librarians so you can be sure of quality titles from a diverse range of reputable authors and publishers.
You can access the Peters online bookshop via the button in the management side of Reading Cloud and if you haven't already got a Peters account you can request one via the button below.
*Terms and conditions apply.
Customer Resource Hub
The Customer Resource Hub is a dedicated area within our software Support Portal (no log in required) created to help Reading Cloud Schools make the best use of their library system and it includes a range of useful resources including "how to" videos, themed webinars and guidance documents and downloads.
The resource hub includes links to all the recorded customer webinars and accompanying handouts as well.
You can manage customer service cases, access the latest product updates, helpful documentation and downloadable resources via our customer service portal.
Not registered yet?
Please visit https://parentpaygroup.service-now.com/csm and select "Register" at the top of the page and if you have any questions there's a handy support article with guidance there too.
You can also reach our support team at the Service Desk on:
Tel: 03330 150 212
Email: support@reading-cloud.com
“I feel the product has turned a massive corner. It was quite unreliable a few years ago, but has become much more stable. Also, these webinars are great. I've been using the product for over a decade, but I learnt new things today. I could not attend the actual webinar, but watched the recording the next day. Knowing I can go back to it where I might have missed a bit is fantastic, particularly with my hearing issues.”
Katharine Harper, Librarian, Cressex Community School, Buckinghamshire
Our resources page is jam-packed full of helpful downloads including library posters & leaflets to get your students on board, slide sets you can tailor to share information to colleagues and students, insightful webinars you can watch and blogs and videos covering a whole range of interesting topics.
Reading Cloud e-News:
Features helpful insights, articles and tips for getting the most out of your Junior Librarian or Reading Cloud library system.
